All personalized stationery sales are final other than damaged product or mis-shipments. We ask if you are uncertain of how your order will look please feel free to request a proof. We will be happy to provide one by fax or e-mail. Some items have a 15 percent restocking fee. All claims for damages must be made within three (3) days of delivery. Upon receipt of damaged carton, please note damage to driver. All prices are subject to change at any time. Don't see what you're looking for or want to order by phone? Call 1-850-934-3899